The Mobile Takeover

Helen Evans • February 26, 2019

We know more and more people are turning to their smartphone to access the internet, email and social media. All too often we find it’s the first thing we reach for as we wake and the last thing we put down before we sleep - and we’re not just setting and snoozing the alarm! Personally, I regularly check my emails, messages, WhatsApp, and Instagram before my feet even hit the ground to start the day. We are checking-in with our phones before checking-in with the real live people we live with.

 

This year, SMS marketing has already been in the news thanks to Clive Palmer’s unsolicited messages sent to over 5 million Aussie numbers. Although the typical SMS open rate stands at 94%, which is far higher than the 32% email open rate, the communication channel isn’t as popular to marketers due to the intrusive nature. We tend not to be worried if our GP, hairdresser or postal service contact us via SMS with a notification, but we don’t want advertising through our messages.

 

As Digital Marketers it is important to understand how our audiences are receiving our messages throughout the day, and on what devices. Whether it is the pyjama-check-in, the daily commuter-browse, the boss-isn’t-watching-desktop-shop or the waiting-for-my-tinder-date-to-arrive- scroll (we’ve all been there!), the devices in which our target audience encounters our brands on may change their experience of us.

The changes in the experience are not just aesthetic, but functional too. So, not only do we need to ensure our websites, eDM’s and online advertising are responsive across all devices, but we should also consider the competition we are facing in the physical world. By this, I mean the way in which we attempt to retain attention when our receiver may easily find distractions as they’re simultaneously walking through the city, sat in a busy bar or relaxing on a beach whilst viewing our content.

 

Late last year I was lucky enough to sit down with a Data Analyst from job searching website SEEK to learn more about the way candidates are engaging with the website and app. I gained insight into the way candidates are using multiple devices for their job search - Firstly, 68% of Seek candidates are accessing job ads on their mobile devices, which is a huge leap from 2% at the beginning of this decade! Then, using data on iknowho’s ads specifically, it also became apparent that many of our applicants start by ‘researching’ jobs on their mobile device but tend to complete applications on a desktop. I guess this makes sense, as this is probably where they save their resume to, but it’s really important for our consultants to consider how their ads look on mobile to increase these application conversions.

 

It’s really important we’re checking and double-checking our eDM and social posts look great across all formats. This is especially important when targeting candidates who may be unenthusiastically waiting for the bus to work on a Monday morning! We want their impression of our brands at this time to be the best it can be to brighten up their day and encourage interaction. The best piece of advice I received in connection with this was to think about how much space my text takes up on each screen, and to break it up into digestible sizes, especially for mobile. There’s also the trend for vertical viewing which needs to be taken into account when selecting images or utilising video content.

 

Even with the knowledge that increased screen time is having negative effects on us - more on that here - we’re arguably becoming a nation glued to our phones. That said, consumers are pushing back and trying to turn off their phones as an attempt to reconnect with ‘real-life’. This concept has been used in some amusing marketing campaigns and social movements such as #devicefreedinner. There’s even books (think pre-kindle) out there to help you take time out from your phone, and options to schedule downtime on Apple’s Screen Time or Android’s Digital Wellbeing functions. Just remember, balance is often the key.

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I recently had the pleasure of attending the B&T 30 Under 30 awards and had the chance to meet some incredibly talented rising stars in the industry. One standout was Aoife Lehane, a candidate we’ve had the privilege of working with, who was nominated and shortlisted in the Account Management category. Honestly, I wasn’t surprised at all—anyone who meets Aoife can immediately see how ambitious, creatively driven, and sharp she is. Here’s a look at her B&T 30 Under 30 experience and a glimpse into her impressive career: From starting your career in Dublin, to moving to Sydney and landing a fantastic role through iknowho at one of Australia’s top agencies, you’ve had an amazing career to date. Can you tell us a little more about your background? I have learned from some extremely talented people throughout my career to date and count myself very lucky to have had been afforded some amazing opportunities. I started my career at a boutique indie agency in Ireland where I got invaluable hands-on experience running my own accounts and pitching for new business quite early on. From here, I made the move to Droga5 in Dublin working on some of the agency’s largest clients. Whilst at Droga5, I went through a career crossroads moment where I was debating becoming a planner and actually spent 6 months working in the strategy department which I absolutely loved. This stint in strategy taught me invaluable skills that I use in my role everyday. Ultimately, I decided to stay in account management (if you hadn’t guessed!) as I couldn’t shake the curiosity of seeing the whole process come to life and the ability to really influence the work in all phases, beyond just what I touched in strat. It sounds cliché but I’m also a real people person and I thrive off building relationships. In my opinion, account management are the real beating heart of an agency, and I thrive in that role and the exposure it gives you to all areas of the business. When I decided that I was moving to Sydney I reached out to Riza at iknowho whilst still in Ireland. Not knowing the Australian market was extremely daunting but her knowledge and experience put me completely at ease. She really understood me, my ambitions and the type of agency I wanted to work in for the next chapter in my career and I couldn’t be happier with how it worked out. The calibre of talent in the mix was extremely high this year. How did it feel to be a finalist at this years’ B&T 30 under 30? And what inspired you to participate? I feel so incredibly grateful to have been up there with some amazing individuals who have achieved so much in their careers already. Personally, it was such a lovely moment to be recognised amongst such a talented group of people who have come from different backgrounds and corners of the globe. Having diversity in career paths and experience is so important for our industry to bring fresh perspectives and thinking – it only benefits the work, the people who make it and the people who see it. It was actually this time last year, seeing the finalists and the stories from past winners that inspired me to enter - I turn 30 this year so I figured if not now, when! What did you learn throughout the process of applying and what advice would you give to others looking to participate next year? Also, how did your agency help to support you in the process? I really enjoyed the process of applying and the moment of reflection it gave me on my career to date. So often I’m looking ahead to the next thing and don’t take the time to reflect on what I have achieved already. As someone who can be very hard on themselves, it was a really eye-opening and rewarding process to take part in. The 3 pieces of advice I would give to others looking to participate next year would be: 1: Think about the narrative you want to land from the start and how you weave that narrative through your response to the questions and constantly re-enforcing your point. 2: For me, it helped to get everything down on paper and then treat it as a bit of a creative review to condense and tighten (my first draft was 9 minutes long!) 3: Lean on those around you for their advice and point of view, you can get stuck in your own head when it comes to the submission, so it’s good to have those around you to offer that fresh perspective. I work with some very talented people who were extremely generous with their time not only offering me their advice and feedback but also their videography and editing skills to give my submission that final polish – it takes a village! There is no doubt that being a finalist helps elevate your profile, what other benefits do you see from being shortlisted and are there any other awards in your sights for the future? Not being from here it can be a little bit harder to “break into the industry” and make a name for yourself, as an expat I have found it hugely beneficial in that respect. Even this opportunity from the team at iknowho to do this profile piece has been really valuable and a great privilege that I don’t take for granted. In terms of personal awards, there’s nothing specific that I have my sights set on in the immediate, but I am open to whatever opportunities come my way. Forbes 30U30 would be a good one but I would want to get busy! What’s next for you, where do you see yourself in five years? Anyone who knows me has heard me say I want to be on that stage in Cannes.. so hopefully that will have happened. With the world we’re living in right now and the constant conversation around the value of creativity (which I believe is not only monetary, but also the value it provides to society) I’m driven by the opportunity to create something that people really connect with and makes a lasting impression in the world.. whether that’s as simple as just making people smile or changing societal behaviour for good - the pursuit of that is what drives me. I’m energised by working with likeminded people who share my ambition but not always a similar point of view. I love the process of sharing those different points of views and different ways of thinking and what brings to fruition. That to me is what makes the industry we work in so interesting and one I love being a part of. Ultimately, I would love to be in a leadership role in an agency where I have the ability to make a real impact and influence the direction for the future of the industry. -- Thank you so much, Aoife, for sharing your journey, insights, and advice. Your passion and drive are truly inspiring, and we have no doubt you’ll continue to make waves in the industry. We can’t wait to see what’s next for you! If you're looking for your next role within the junior-mid levels across agency or the perfect candidate to add to your team get in touch with Riza today!
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