3 Things I Learned about People from People in 2017

Brianna Paton • January 3, 2018

People are absolutely fascinating creatures, and during 2017 I met roughly 520 (give or take) individuals all with their own unique personalities, aspirations, and skills.


One of the best pieces of advice my director gave me was about unconscious bias: see quiz to test yours here https://www.iknowho.com.au/blog/2017/06/unconsciousbias. Essentially how NOT to make up your mind about someone in the first 30 seconds and also (and this did not come naturally to me at first) how to listen. This was a professional breakthrough for me but also a personal one. Coming from an advertising background my ability to talk at people was the money maker, and yes it still comes in handy but the power to really listen to someone is where the real value lies and trust can be gained.


I am proud to say I have wonderful relationships with my candidates who trust me enough to put their professional future in my hands, and that is something I take very seriously. This honour has come from getting to know every candidate individually, hearing their experiences, learning about their personality and also their professional dreams and aspirations.


Although every individual is unique, I did seem to notice trends in their experiences and hopes for the future that it made me realise in essence we are all connected in some way:


Positive re-enforcement creates happiness.

I love to ask the question what have you most enjoyed or are proud of in their career? 99% of the time their face will light up and immediately return to a place where they felt happy and a strong sense of achievement. It isn’t always about what the project was – it was how it made them feel. Give your staff or peers positive reinforcement for their achievements – you just don’t know the milestone memories you might be creating for them.


Career progression isn’t just a title change, it’s being publicly given more responsibility and trust within the company.

People need to feel they are growing in their role and lives, the most dangerous thing to a business is bored staff (but that’s a whole other article). Funnily enough, whacking the word senior in front of someone’s existing title doesn’t do very little to inspire. People want to feel they are stepping up and being given more responsibility and trust within the company, if you have a flat structured business you will still need to create paths of progression for each member of your team. Make it personal to them – not everyone wants the same thing or in the same amount of time. Use incentives to motivate, tangible achievements can also be a way to show progression.


People won’t always remember what happened, but they will always remember how it made them feel.

Interacting with so many people on a daily basis, unfortunately, it can become difficult to remember each individual (because I’m not a robot). What I do remember very vividly though is their energy. Interactions with people who have a great vibe give me energy and it's infectious! You physically feel better coming out of a meeting with someone motivated – it’s so refreshing and it’s contagious. If you can bring your best self to work each day (and some days will be better than others) you will start to feel the environment around you change as your positive vibe spreads. NB if it doesn’t spread get out of there the place is a morgue. As a rule of thumb though creating a positive energy in our daily routine will have a profound effect on your work and personal life. It might take a conscious effort at first and I encourage personal breaks, but soon enough it will be second nature and people will literally gravitate towards you (great for business). 

 

I hope those insights left you with a few ideas that will help with planning the best 2018 ahead!



Have a safe and happy Christmas break. 

By Kristina Gerdov April 3, 2025
Starting a new role is so exciting but can sometimes feel like a whirlwind—there’s so much to take in. That’s why we’ve broken it down into a simple 30-60-90 day plan—to help you settle in, make an impact early, get aligned on your KPIs, and feel a sense of achievement from day one.
By Riza Karis March 26, 2025
I recently had the pleasure of attending the B&T 30 Under 30 awards and had the chance to meet some incredibly talented rising stars in the industry. One standout was Aoife Lehane, a candidate we’ve had the privilege of working with, who was nominated and shortlisted in the Account Management category. Honestly, I wasn’t surprised at all—anyone who meets Aoife can immediately see how ambitious, creatively driven, and sharp she is. Here’s a look at her B&T 30 Under 30 experience and a glimpse into her impressive career: From starting your career in Dublin, to moving to Sydney and landing a fantastic role through iknowho at one of Australia’s top agencies, you’ve had an amazing career to date. Can you tell us a little more about your background? I have learned from some extremely talented people throughout my career to date and count myself very lucky to have had been afforded some amazing opportunities. I started my career at a boutique indie agency in Ireland where I got invaluable hands-on experience running my own accounts and pitching for new business quite early on. From here, I made the move to Droga5 in Dublin working on some of the agency’s largest clients. Whilst at Droga5, I went through a career crossroads moment where I was debating becoming a planner and actually spent 6 months working in the strategy department which I absolutely loved. This stint in strategy taught me invaluable skills that I use in my role everyday. Ultimately, I decided to stay in account management (if you hadn’t guessed!) as I couldn’t shake the curiosity of seeing the whole process come to life and the ability to really influence the work in all phases, beyond just what I touched in strat. It sounds cliché but I’m also a real people person and I thrive off building relationships. In my opinion, account management are the real beating heart of an agency, and I thrive in that role and the exposure it gives you to all areas of the business. When I decided that I was moving to Sydney I reached out to Riza at iknowho whilst still in Ireland. Not knowing the Australian market was extremely daunting but her knowledge and experience put me completely at ease. She really understood me, my ambitions and the type of agency I wanted to work in for the next chapter in my career and I couldn’t be happier with how it worked out. The calibre of talent in the mix was extremely high this year. How did it feel to be a finalist at this years’ B&T 30 under 30? And what inspired you to participate? I feel so incredibly grateful to have been up there with some amazing individuals who have achieved so much in their careers already. Personally, it was such a lovely moment to be recognised amongst such a talented group of people who have come from different backgrounds and corners of the globe. Having diversity in career paths and experience is so important for our industry to bring fresh perspectives and thinking – it only benefits the work, the people who make it and the people who see it. It was actually this time last year, seeing the finalists and the stories from past winners that inspired me to enter - I turn 30 this year so I figured if not now, when! What did you learn throughout the process of applying and what advice would you give to others looking to participate next year? Also, how did your agency help to support you in the process? I really enjoyed the process of applying and the moment of reflection it gave me on my career to date. So often I’m looking ahead to the next thing and don’t take the time to reflect on what I have achieved already. As someone who can be very hard on themselves, it was a really eye-opening and rewarding process to take part in. The 3 pieces of advice I would give to others looking to participate next year would be: 1: Think about the narrative you want to land from the start and how you weave that narrative through your response to the questions and constantly re-enforcing your point. 2: For me, it helped to get everything down on paper and then treat it as a bit of a creative review to condense and tighten (my first draft was 9 minutes long!) 3: Lean on those around you for their advice and point of view, you can get stuck in your own head when it comes to the submission, so it’s good to have those around you to offer that fresh perspective. I work with some very talented people who were extremely generous with their time not only offering me their advice and feedback but also their videography and editing skills to give my submission that final polish – it takes a village! There is no doubt that being a finalist helps elevate your profile, what other benefits do you see from being shortlisted and are there any other awards in your sights for the future? Not being from here it can be a little bit harder to “break into the industry” and make a name for yourself, as an expat I have found it hugely beneficial in that respect. Even this opportunity from the team at iknowho to do this profile piece has been really valuable and a great privilege that I don’t take for granted. In terms of personal awards, there’s nothing specific that I have my sights set on in the immediate, but I am open to whatever opportunities come my way. Forbes 30U30 would be a good one but I would want to get busy! What’s next for you, where do you see yourself in five years? Anyone who knows me has heard me say I want to be on that stage in Cannes.. so hopefully that will have happened. With the world we’re living in right now and the constant conversation around the value of creativity (which I believe is not only monetary, but also the value it provides to society) I’m driven by the opportunity to create something that people really connect with and makes a lasting impression in the world.. whether that’s as simple as just making people smile or changing societal behaviour for good - the pursuit of that is what drives me. I’m energised by working with likeminded people who share my ambition but not always a similar point of view. I love the process of sharing those different points of views and different ways of thinking and what brings to fruition. That to me is what makes the industry we work in so interesting and one I love being a part of. Ultimately, I would love to be in a leadership role in an agency where I have the ability to make a real impact and influence the direction for the future of the industry. -- Thank you so much, Aoife, for sharing your journey, insights, and advice. Your passion and drive are truly inspiring, and we have no doubt you’ll continue to make waves in the industry. We can’t wait to see what’s next for you! If you're looking for your next role within the junior-mid levels across agency or the perfect candidate to add to your team get in touch with Riza today!
By Kristina Gerdov February 24, 2025
Struggling to choose the best candidate? Our expert hiring tips help hiring managers make confident, strategic decisions. Read more now
more posts
Share by: