Spotlight on... Rachel Lounds, Certified Life & Mindset Coach at The Poschology Collective

Brooke Cashman • June 28, 2021

We caught up with Rachel Lounds, Certified Life & Mindset Coach at The Poschology Collective, to chat about the work she does with women in the media industry to help them overcome imposter syndrome by building their confidence, changing their mindset, and helping them reach their full potential.


As recruiters, we speak to a lot of candidates experiencing imposter syndrome, particularly if they are returning to work after extended periods of leave or trying to get a promotion or pay rise, so this is a topic very close to our hearts.


Rachel shares with us her own experiences with imposter syndrome and her journey from working in the media industry to finding her place and her passion for helping others as a life and mindset coach. Rachel explains what imposter syndrome is and why some people experience it and gives us her top tips on how you can overcome your own imposter syndrome.


You’ve had a successful career working at some of the top advertising agencies both nationally and in London including Leo Burnett, McCann and BMF. What made you make the move to become a life and mindset coach for women in the media sector and start The Poschology Collective?


After 20 years in advertising agencies, I was losing my passion for the industry. I ended up experiencing anxiety, chronic self-doubt and insomnia knowing that my heart just wasn’t in it the way it used to be. All classic signs that I was burning out.


As a Creative Services Manager, you have to adapt to different types of personalities, people and situations. I wanted to find something that used my vast experience in problem-solving and helping people.


I’ve always had a deep interest in psychology, particularly positive psychology. So, before I left my last role at McCann the plan was, I'll take a little break, study and then I'll get back into work, but I'll try and find something different outside of advertising.


That was when COVID hit, so my plans quickly changed! I thought I might as well use this time to seriously pin down what I wanted my future to look like. And it's probably been the best thing that's happened to me because I finally had time to breathe, think and process.


For years I’d toyed with the idea of becoming a life coach, I thought I’d be good at it and enjoy helping others, but my own self-doubt stopped me. I finally took the plunge, researched some courses and retrained. I also got myself a life coach and realised that this work is EXACTLY aligned with my skill set, what I wanted to be doing and where I want to be taking myself into the future.


I wanted to help other women overcome the negative mindset holding them back so they can become their most empowered selves at work and in life.

I decided to focus on the media sector not only because of my contacts in the industry, but because I know what women really are going through in the workplace. I can understand the problems so it’s easier for me to sit in that space and help.


For those that may not be aware of imposter syndrome, what is it and why does it affect so many women?


Imposter syndrome is that feeling of not knowing what you are doing, that you got to where you are today by pure luck or even by a mistake. That any minute now, your boss or a client could find you out, they will work out that you don't really know what you’re doing. It’s terrifying.

It is estimated that 70% of people will experience at least one episode of
imposter syndrome in their life.


Imposter syndrome is predominantly experienced by women, but not exclusively. I think the reason is that women tend to doubt and question themselves, it’s instilled in society that women are not capable, or they have emotions that prevent them from being strong leaders.


“You're not as good as a man. You'll never be a great leader”. It's just that voice that kind of rolls around in your head on a loop.


There have always been patriarchal reasons to keep women in that place, and because of that continued language throughout history, women have had to fight for their place, particularly in the workforce.


Because of this, instead of celebrating our successes, we downplay our achievements so that we stay using that language and get stuck in that mindset.


Criticism crushes our confidence. It becomes too risky to step up and voice our opinions.


What do you think are the biggest barriers holding women back in their careers?

For me personally, it’s a lack of confidence and fear of failure, and I see this across a lot of my clients as well. There’s a lot of amazing women doing amazing jobs, but lack of confidence holds them back from taking the next step up, no one wants to fail.


When you put yourself forward in any circumstance as a woman, you’re risking being attacked on both professional and personal abilities. Our self-worth is attached to everything we succeed at and achieve.


The result is a lot of women feel stuck.


There is also a fear of success, essentially meaning if we are successful, we’re opening ourselves up to being criticised and judged so success can also be seen as risky.


What are your top pieces of advice for building confidence and overcoming imposter syndrome?

Your tribe is key. Surround yourself with people who support your choices and bring positivity and opportunity to your life. If you have toxic people in your life, you need to start setting boundaries with them so that you can control how they appear in your life.


Re-write the script. Your inner chat fuels your imposter syndrome. Change the language that the little voice on a loop in your own head uses and the way you speak to yourself. Be your own best friend.


Practice gratitude daily. Take the time to reflect on your successes. I think it’s really good to practice gratitude and use positive affirmations to affirm in your mind that you are worthy and capable, you are successful, and that you are enough. This is one of the strongest ways of changing your mindset. Become more self-aware and start believing in yourself.


And of course, if you’re wanting help on your journey, get yourself a coach!


Rachel offers a range of coaching options, from a one-off 1:1 session through to a 12-week program, you find out more about these on her website www.theposchologycollective.com


Rachel also offers free 15-minute coaching calls if you’d like to talk more about your experience with imposter syndrome and find out how she can help you to change your mindset and start achieving your goals. You can book your free call with Rachel here.


Follow The Poschology on Instagram for helpful and informative videos, positive affirmations and inspirational words that we can all benefit from most days! You can connect with Rachel on Instagram here.


Rachel's interview is part of our new 'Spotlight on...' series where we'll be sitting down with people who inspire and excite us with their work, with clients and candidates to find out what exciting projects they're working on in the marketing and advertising industry, and experts in our network who can share their own career advice with candidates. 

We'd love your feedback, if you have any comments, suggestions, or questions you'd like answered, reach out to Brooke - brooke@iknowho.com.au

By Brianna P June 24, 2026
As EOFY approaches and budgets come under the microscope, the conversation in Australian agencies and marketing boardrooms are changing. For many, the challenge is no longer simply digital transformation or AI adoption. The focus has shifted to building marketing teams that can drive commercial growth in a more complex and increasingly AI-enabled market. At iknowho , our conversations with senior marketing talent, CMOs, and business leaders across Australia point to a clear shift in both employer expectations and candidate priorities. The marketers in demand in today’s market are commercially fluent, strategically agile, and able to apply technology in ways that genuinely impact business performance. As specialist recruiters with deep marketing industry experience, we are seeing the organisations attracting the strongest talent take a far more strategic approach to workforce planning heading into FY27. The following data aims to provide a snapshot of the conversations we are having with top talent and hiring managers, highlighting the notable trends we are seeing impacting the marketing recruitment industry. In this article we cover the most in demand roles of 2026, the most successful hybrid working strategy (according to the data), how AI literacy is being benchmarked and measured, what a holistic benefits package should compromise of, and finally the marketing and digital skills we see emerging as must haves. Let’s dive in! The Shift from AI Adoption to Commercial Application The AI conversation has matured quickly. In 2024, businesses were focused on experimentation and adoption. In 2026, the focus is far more practical: how AI provides measurable outcomes in efficiency, decision making, customer engagement, and commercial success. Recent Gartner research found CMOs are now allocating an average of 15.3% of marketing budgets toward AI initiatives, yet only 30% believe their organisations are truly ready to scale those capabilities effectively. Gartner 2026 CMO Spend Survey The gap between investment and operational readiness is becoming one of the defining workforce challenges facing marketing leaders heading into FY27. Increasingly, businesses are looking for marketers who can operate confidently across both digital, brand and commercial conversations. What Top Talent Is Looking for in A Job Offer Salary remains important, however it is no longer the sole differentiator for senior candidates. The strongest talent is increasingly assessing organisations holistically, evaluating leadership quality, flexibility, culture, development opportunities, and long-term business direction. Key themes emerging across the market include: Equity & Long-Term Incentives Given the demand for growth marketing specialists, equity participation continues to play a significant role in attracting senior talent. Wellbeing & Sustainable Performance Mental wellbeing support is increasingly viewed as part of core workplace infrastructure rather than an employee perk. Candidates are paying close attention to leadership style, workload sustainability, and psychologically safe environments. Purpose & ESG Alignment There is also growing interest in organisations where ESG commitments are reflected operationally rather than positioned purely as brand messaging. The businesses attracting the strongest candidates are typically those with clear leadership, strong internal culture, and a compelling long-term growth narrative. The Era of “Purposeful Presence” The hybrid debate has largely settled. The focus has now shifted to how organisations create flexibility while maintaining culture, collaboration, and accountability. Across marketing, communications, and technology functions, hybrid work remains the dominant preference, with most professionals favouring some variation of a flexible working model. The “3/2” structure continues to be one of the most preferred formats. Recent Australian workforce research continues to show that approximately 70–80% of professionals favour hybrid working arrangements, while businesses embracing structured hybrid models are reporting stronger engagement and reduced burnout. At the same time, many organisations are moving away from rigid office mandates and toward more intentional workplace structures including collaboration-focused office days, team planning sessions, and greater autonomy around how work is delivered. At iknowho, we describe this shift as Purposeful Presence: creating environments where teams come together with clear intent, rather than attendance for attendance’s sake. Importantly, candidates are increasingly evaluating not just flexibility itself, but the quality of leadership and communication surrounding it. Businesses that approach hybrid strategy reactively are finding it increasingly difficult to retain high-performing talent. Retention Through Learning & Development Retention is becoming more closely tied to development opportunities, particularly as AI and automation continue reshaping the industry. Marketing professionals are actively looking for employers investing in practical capability building across areas such as: AI and marketing automation CRM and lifecycle strategy Data analytics and storytelling Commercial and financial capability Customer growth and retention Short-form learning and practical micro-credentials are becoming increasingly common as businesses look to upskill teams quickly and effectively. The organisations retaining top performers are typically those treating capability development as a long-term business investment rather than a short-term training initiative. The Roles Seeing the Strongest Demand Hiring demand remains strongest for positions operating across marketing, product, customer experience, and automation. The most active areas include: Product Marketing Manager Marketing Automation Manager CRM & Loyalty Specialist Marketing Analyst These roles reflect the broader shift toward measurable performance, retention, and commercially accountable marketing functions. We are also seeing increasing demand for marketers who can operate cross-functionally and influence beyond traditional marketing silos. The Skills Defining the Next Generation of Marketers While technical capability remains important, the market is increasingly rewarding marketers who combine commercial understanding with strategic thinking and human insight. Importantly, the current challenge for many organisations is no longer AI adoption itself, but the internal capability required to operationalise it effectively. Gartner’s latest CMO Spend Survey found that while becoming an AI leader remains a priority for most marketing leaders, only 30% report mature AI readiness capabilities within their organisations. Gartner 2026 CMO Spend Survey The strongest candidates are demonstrating capability across: AI strategy and implementation Data interpretation and decision making Commercial and financial literacy Customer growth and retention strategy Cross-functional communication and influence Increasingly, the marketers creating the greatest impact are those able to combine technology with commercial thinking, leadership capability, and customer understanding. Marketing Leadership Is Also Shifting Movement across senior marketing leadership roles has remained active throughout 2025 and into 2026, particularly across consumer, retail, financial services, and telecommunications sectors. According to Gartner 2026 CMO Spend Survey Marketing budgets remain effectively flat, rising only slightly to 7.8% of company revenue in 2026 from 7.7% in 2025. As businesses operate under increased budget scrutiny, the remit of the modern CMO continues to expand well beyond traditional brand leadership into customer experience, growth strategy, digital transformation, data, and AI integration. As a result, businesses are increasingly seeking marketing leaders who combine commercial capability with cross-functional influence, operational agility, and strategic leadership. In our experience, the organisations securing the strongest leadership talent are those able to articulate not only role scope, but also business vision, growth trajectory, leadership alignment, and cultural maturity. Conclusion EOFY 2026 presents an opportunity for organisations to reassess not only budgets, but capability, culture, leadership, and long-term workforce strategy. The businesses best positioned for FY27 growth are likely to be those investing in:  Commercial marketing capability Strategic AI integration Leadership and retention Flexible, high-performance cultures Ongoing learning and development At iknowho , we work closely with Australia’s leading marketing professionals and employers to understand the workforce trends shaping the next phase of growth. As specialist recruiters with lived marketing industry experience, we believe the role of recruitment has evolved beyond talent acquisition alone. Increasingly, businesses are seeking industry partners who can provide market insight, workforce strategy, leadership advisory, and access to high-performing talent before it reaches the broader market. The organisations that attract and retain the strongest marketing talent over the next 12 months will not simply be hiring faster they will be planning smarter.
By Brianna P June 24, 2026
If you're hiring marketing talent right now or considering your next career move the market can feel contradictory. On one hand, there are fewer marketing roles being advertised than there were during the hiring frenzy of 2022. On the other, employers continue to tell us they're struggling to find the right people. So, what's really happening? Looking at the latest SEEK and LinkedIn data, alongside what we're seeing every day across Australia's marketing, digital and communications landscape, the answer is surprisingly positive: the market isn't contracting, it's recalibrating. We've moved well beyond the hiring peak of May 2022, when marketing job volumes surged by 28.6%. Compared to those unprecedented levels, today's market can feel quieter. However, the reality is that marketing hiring has settled into a more sustainable and deliberate rhythm. SEEK's latest data shows marketing job advertisements softened by 1.7% month-on-month. While any decline can sound concerning in isolation, context matters. Compared to sectors experiencing much steeper contractions, marketing continues to demonstrate resilience and remains one of the more stable professional hiring markets. Why Hiring Still Feels Hard Perhaps the most interesting insight is that while job volumes have moderated, hiring hasn't necessarily become easier. According to LinkedIn's latest research, 66% of recruitment and talent professionals say it has become harder to secure high-quality talent over the past 12 months. Because organisations are no longer hiring for narrow specialisations. They're looking for marketers who can blend creativity with commercial acumen, understand customer behaviour, leverage data effectively and demonstrate measurable business impact. "The brief has become broader, and the expectations higher" At the same time, the candidate experience has changed. With AI-powered tools helping professionals optimise resumes and applications, many candidates appear increasingly similar on paper. The challenge for hiring managers isn't attracting applications it's identifying the people behind them. AI Is Raising The Bar It's impossible to discuss the future of marketing talent without discussing AI. Recent research from Anthropic found that Market Research Analysts and Marketing Specialists rank among the occupations most exposed to AI, with approximately 64% of tasks showing potential for AI augmentation. Activities such as preparing reports, visualising data and translating findings into written summaries are increasingly being supported by AI tools. "Exposure doesn't equal replacement" What we're seeing is AI automating tasks rather than eliminating roles. The technology is helping marketers work faster and more efficiently, while increasing the value of skills that remain uniquely human—strategic thinking, creativity, stakeholder management and commercial judgement. The marketers who will thrive won't be those competing with AI, but those who know how to use it effectively. The best marketers will use AI as a tool, not a crutch. Where We Continue to See Investment Despite economic pressures, several areas of marketing continue to attract significant investment. Growth Marketing The focus has moved beyond channel execution. Businesses are investing in marketers who can connect acquisition, retention and revenue growth, taking a full-funnel view of customer engagement and business performance. Social Media, Content and Creator Partnerships As audiences increasingly value authenticity and connection, brands are continuing to invest in specialists who understand community building, creator ecosystems and platform-first storytelling. While AI can generate content at scale, businesses are increasingly recognising that genuine audience engagement still requires a human touch. As a result, we continue to see strong demand for marketers who can build communities, shape brand narratives and create content that resonates. CRM and Customer Lifecycle Marketing As privacy regulations evolve and third-party data becomes less reliable, first-party customer relationships have become increasingly valuable. CRM specialists remain among the most sought-after marketers, helping businesses drive retention, loyalty and customer lifetime value. Skills Are Becoming More Important Than Titles One of the strongest themes emerging from LinkedIn's 2026 workforce research is the shift towards skills-first hiring. As AI reshapes tasks across many professions, organisations are placing less emphasis on rigid career pathways and traditional job titles, and greater value on adaptability, learning agility and transferable capability. For marketers, this presents a significant opportunity. The professionals standing out in today's market aren't necessarily those with the most linear careers. They're the ones who can demonstrate impact, commercial thinking and the ability to evolve alongside changing customer expectations and emerging technologies. Looking Ahead  The marketing talent market isn't experiencing a downturn as much as a reset. Hiring is more deliberate. Expectations are higher. The skills that organisations value are evolving. But the fundamentals remain strong. For employers, success will come from looking beyond keywords and resumes to identify the capabilities and behaviours that drive performance. For candidates, it's about clearly articulating outcomes, impact and the unique value they bring. Because while technology continues to change how we hire, great careers and great teams are still built by people. Perhaps that's why the most successful hiring decisions still come down to people. In a market increasingly shaped by technology, understanding the person behind the resume may be more important than ever.
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